Key Business Issues Where Technology Can Have An Impact

We're Focused On The Goal

At Incisive, we focus on results!  We don't recommend anything for it's own sake.  Instead, we keep a close eye on emerging technology with a keen interest on the benefits of intelligently applying new tools.  We devote time everyday to keeping abreast of trends in a variety of industries looking for solutions that improve processes with big paybacks.

Few people understand how modest investments in technology can result in big benefits. Many of our clients tell us that they would have acted sooner if they had only known how easy and effective their initiative was going to be!

Incisive is passionate about exploring the intelligent application of new technology for small business.  Look here for information about ways to grow your business. 

1. Web Applications

Getting involved in e-business via the Internet is an excellent strategy for growth.  For example, a company with a brochure Website can upgrade to an interactive site to  support online information and service for customers, vendors and employees.  Sharing information with key constituents "online" contributes to efficiency, client satisfaction and will differentiate your firm in the marketplace.  Every initiative you take to increase client satisfaction results in big paybacks.

2. Raise Employee Productivity and Morale

Custom software developments that streamline processes and reduce costs should be evaluated regularly.  You know where the bottlenecks are in your business.  How many of us endure systems that require double keying with data stored in multiple files (some paper, some electronic)?  How many of us work long and hard on reporting chores at month or quarter-ends for banks and Uncle Sam instead of staying on top of these tasks as we advance through the calendar.  A well-designed system stores data in a single place where it can be retrieved easily for measurement and reporting on demand.  And, while spreadsheets are a huge improvement over columnar pads, compared with databases, they have inherent short-comings.  Why not enjoy the benefits of an integrated database solution?  Isn't it time to begin considering using the tools employed by larger competitors to beat them at their own game?

3. Increase Customer Loyalty by Expanding Your Client's Options

Customer loyalty is at the core of business success, and results from having a superior understanding of what customers want and need.  By harnessing Customer Relationship Management (CRM) software, small business can more successfully identify, develop and retain customers.  Adding customer care features to a Web site can be a great way for small business to give customers options for helping themselves.  This can include letting customers ask questions and receive information online via e-mail, chat boxes or instant messaging.